Newegg claim number

Newegg claim number DEFAULT

Checking the status of a return

To check the status of a return:

  • If you have a Newegg account, click here to log in to your return history.
  • If you ordered as a guest, enter your order info here to check the status of a return.

To check the status of a shipping issue:

If you reported a shipping issue when creating a return, it will go through the following process.

  • The total processing time when reporting a shipping issue from Step 1 to Step 3 can be 3 – 5 business days for damage, tampering or missing item and 7 – 10 business days for a lost shipment. See below for more info.
Step 1: Report a shipping problem
When creating a return within your account history or by tracking your order:
  • Select the type of shipping issue from the return reasons.
  • Once you submit all the details, you will receive an update in 1-4 hours via email with more information about your return.
Once submitted, it will go through a review process and at each stage you will be notified via email.
  • The review process will go based on the type of claim, such as 3 - 5 business days for damage, tampering or missing item and 7 - 10 business days for a lost shipment.
If Approved
A final resolution will be arranged such as a refund or replacement.
If Denied
Your claim has been declined and at that point no further resolution will be taken.
Updated on August 3, 2021

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View & Resolve Claims

Sellers are now able to view all the customer claims filed under the Newegg Marketplace Guarantee program. Any time a claim is filed on Newegg orders, we strongly recommend that sellers take immediate action to address any issues with the customer. Any claims which are not addressed by sellers will be handled by Newegg within the allotted time frame and Newegg guarantees full customer satisfaction on any eligible claims.

How a claim may affect sellers account, if sellers fail to respond to a claim or if Newegg determines seller were at fault, Newegg team will issue the refund to the customer on seller’s behalf and such refund will be debited from seller’s account. Additionally, those claims will negatively affect the seller’s performance. Poor seller performance can lead to warnings or account suspension against the seller’s account.

Sellers may appeal a claim or if any questions or concerns about a claim, please contact our Newegg Seller Service team directly.

Available platform:,,


  1. Seller Portal > Manage Claims > Customer Claim
    • View Claims, go to step 2
    • Resolve Claims, go to step 3
  2. View Claims:
    • Click SEARCH to view the list.  [Optional] use ADVANCED SEARCH to narrow down the list.
    • Status:
      • Under Seller Review: Seller will receive a notification when a claim is requested by a customer. Once a request is received, two business days are given for the seller to review and settle the claim if possible. If customers do not cancel the claim after two business days, the claim status will be changed to Under Newegg review.
      • Under Newegg Review: Claim request is under investigation by Newegg service team. Newegg service team reserves the right to accept or decline claims after investigation.
      • Resolved by Seller: Seller resolved the claim with the customer.  Please remind the customer to close the claim from their Newegg “My Account” section.
      • Resolved by Newegg: Newegg service team resolved the claim with the customer.
      • Declined: Claim was declined by Newegg service team.
      • Voided: Claim was settled and customer canceled the request.
  3. Resolve Claims:
    • After listing the claims.
    • Click on the customer name to send a message to the customer to resolve the issue.
    • The suggested solution is to issue an RMA for refund, replacement, or issuing a courtesy refund.
    • Once the issue is resolved, please remind the customer to close the claim from their Newegg “My Account” section.

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Marketplace Guarantee

When you purchase an item from a Newegg Marketplace seller through the website or the Newegg mobile application (collectively, referred to as the “Site”), we want you to be confident that you will receive the type of customer service you’ve come to expect from Newegg. With that in mind, we offer the Newegg Marketplace Guarantee for purchases made from Newegg Marketplace sellers. With the Newegg Marketplace Guarantee, if you meet the requirements below, you may be eligible for reimbursement of the purchase price for most items you purchase from a Newegg Marketplace seller.

To be eligible for the Newegg Marketplace Guarantee, you must meet all of the following requirements:

  1. You purchased an item from a Newegg Marketplace seller through the Site;
  2. That item was (a) never received by you or (b) received by you but is damaged, defective or materially different from what was displayed on the Site by that seller.
  3. If the item was damaged, you notified the seller within 15 days after you received the item;
  4. If the item was defective or materially different, , you notified the seller within the applicable return timeframe.
  5. You returned that item, including all component parts, in its original condition to the seller, and in accordance with the applicable return policy and procedures to the seller;
  6. The seller did not refund that amount you paid for the item (net of any restocking charge imposed by the seller); and
  7. Please follow these steps if you wish to proceed with filing a claim:
    1. Login to your Newegg account.
    2. Go to your Order History.
    3. Locate the order you want to file a claim.
    4. Click on the Problem with order button.
    5. Select the claim reason.
    6. If there are multiple items, please check the box to let us know which item you want to file a claim.
    7. Provide claim details and click on Submit Claim button to submit the claim for review.

You can submit a Marketplace Guarantee Claim if the third-party seller failed to deliver the item by 3 days past the maximum estimated delivery date or 30 days from the order date, whichever comes first. We at Newegg will do our best to approve or deny any request under the Newegg Marketplace Guarantee within 3 to 7 business days. Processing of claims may be shorter or longer depending on the complexity of the claim and the volume of claims received.

Note: If you refuse the package and or return the order that does not have tracking information, your claim may not be covered.
Updated on August 17, 2021

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Order Status & History

Once logged in to your Newegg account, you will be redirected to the Newegg homepage. To view your account information, please click on your name at the top of the page then order history.

Order History

*Note: For information on orders 10+ years old, please contact us for assistance.

After clicking on order history you have a few options such as viewing your current order status, check tracking and more.

1. Find Orders Within: Orders will be displayed based on the time frame you select.

2. Views: This option gives you the ability to view all, open or cancelled orders.

3. View Detail: Click on view Details to view details such as current status of an order, shipping information or contents of your order.

4. Tracking #: Detailed tracking information on an order.


Number newegg claim

How to return a Newegg item

Returning a Newegg item is easier than ever with our new self-help features. You can find more information on how to create a return or report a shipment issue below.

How to Return an item

  1. Sign in then find your order within your order history
    • As a guest customer, you can Find Your Orderhere
  2. If eligible select Refund or Replace located to the right of the item then select your items and tracking.
  3. Select your return reason, then complete your return information along with a detailed description of the issue.
    • If related to a shipment issue, further info will be sent to your email.
    • If related to a regular return, selecting your shipping method, click Submit Return and you’ll be provided with steps to prepare your package for return and to print a label if one is provided or purchased.

Return FAQ

Please see the following important reminders when returning an item.

Whats the return processing time?
  • Once your return is received, it will be processed within 2-4 business days. You will receive an email notification when your return is received and when it is processed by the returns department.
  • If related to a special case such as damaged, lost package, etc. processing time frames will be emailed to you.
Do I need to return multiple items separately for regular returns?
For returns of multiple items that would need to be shipped back to Newegg separately, please set up a separate return for each item so that each package is issued its own shipping label.
My return is related to a shipment issue?
To report a shipping problem follow the return process above, and select your issue from the drop down. Here are few important points:
  • We’ll need additional information with return Lost Shipment. When selecting your tracking number, all items with this tracking number will automatically be selected. If other items need to be returned under a different return reason, please initiate a separate request.
  • For Damaged Shipment, be sure to include clear pictures of the damaged items and shipping box, even if the box is undamaged.
Updated on August 18, 2021

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