Sparklight slow internet

Sparklight slow internet DEFAULT

Test Your Internet Speed

$39 Starter 100 Plus for 6 months

Limited time offer may expire at any time. Promotional rate quoted good for 6 months when new customers subscribe to our Starter 100 Plus Internet service; afterwards the rate increases to the current rate, which is presently $55 and is subject to change at any time. Cannot be combined with any other offer. New customers are those who have not had service with Sparklight in the past 12 months.

All services are not available in all areas.

Equipment, taxes, surcharges and fees are not included in above rate.

Customers must have an approved cable modem capable of DOCSIS 3.0 in order to receive the Internet services listed. Modem lease required with WiFi ONE.

In order to receive any promotional rate, or to determine deposits or install fees, you will be required to authorize that Sparklight may obtain a consumer report about you in accordance with the Fair Credit Reporting Act. Full discounted installation could require enrolling in our Sparklight Easy Pay program.

May only be used within the first 30 days of new service and only once for a particular service by any customer. Refunds will consist of the money paid for the service(s) canceled as well as applicable taxes and fees but does not include long distance phone charges. Restrictions apply.

$10 CHARGE FOR EACH ADDITIONAL 100GB; UP TO $50/MO. Sparklight manages bandwidth consumption of Internet services to provide the best experience for all customers. Actual Internet speeds will vary by customer based upon time of day, network congestion, customer equipment and other factors. 350GB Data Plan is included with service. Click here to read our Acceptable Use Policy.

Call for details. Restrictions apply.

Sours: https://www.sparklight.com/speedtest

Quick Links 

 

Try This First 

  • Ensure there is power going to your Wi-Fi access point, modem and/or router. If you do not have a power outage, make sure the power cords for the devices are plugged into a functioning power outlet and that the outlet is not connected to a switch that might be turned off. 

  • Check for disconnected wires. Make sure the ethernet cable connection to your modem (and the connection between your modem, router, or wireless access point if applicable) has not become loose or accidentally unplugged. 

  • Ensure your Sparklight TV service is working. If you subscribe to Sparklight cable and both your Internet and TV services are not working, please call our 24/7 Technical Care Center for further assistance at 877-692-2253. 

  • Run a speed test to help troubleshoot if the affected internet speed is within your home or due to external network and internet issues. Access the Sparklight authorized speed test through your Customer Portal. This tool will show your current download and upload speeds both within your community and across the internet. 

 

Five Tips To Improve Your Wi-Fi Signal 

Your Wi-Fi connection offers freedom and versatility. Good placement and appropriate settings are essential to its performance and to an enjoyable online experience. 

  1. Place the Wi-Fi Device Out In the Open 
    Don't position it in a closet, desk or crowded bookshelf. Walls, books and furniture are made of materials that can block some of the Wi-Fi signal. Line of sight is a good rule of thumb. The more you can see your modem, the better your Wi-Fi performance! 

  2. Off the Ground 
    Avoid placing your Wi-Fi device on the ground. Most Wi-Fi units are built to broadcast the signal slightly downward. Find an open spot on a shelf or counter with good visibility to the rest of your home. The higher the better. 
    >>TIP: Watch this short Sparklight video describing the best locations to place a Wi-Fi access point. 

  3. Away from Other Electronics 
    Other electronics can interfere with the signal. Avoid placing your modem near other electronics like microwaves, computers, stereos, and TVs. If your modem is behind your monitor, move it out into the open. 

  4. Slow Devices 
    Older Wi-Fi devices could slow down your whole network. Older devices use slower Wi-Fi transmission speeds and can slow down your network. If possible, try to replace older devices or disable their Wi-Fi connection. This will allow the best possible speed for the rest of your Internet-connected computers and devices. 

  5. Wi-Fi Extenders 
    Wi-Fi extenders use an existing signal, amplify it, and then re-transmit the boosted signal. This can extend the range of your Wi-Fi signal by placing extenders in parts of your home that are located far from your cable modem, have many walls for the signal to pass through or have weak signal strength in general. 


Have you moved your Wi-Fi access point to a new cable outlet?

If you have moved your modem, router, or Wi-Fi access point to another location, move it back to the original installation cable (coaxial) outlet. Keep in mind that high-speed services are set up to work on the outlet in which they were originally installed. If you have relocated your equipment to another outlet, it may not work.

It is very important that you keep your modem in an open environment, clear of obstructions, and as close as possible to your device. It is also advisable to store your Wi-Fi access point at least ten feet away from copy machines, microwaves, and wireless phones, which can interfere with the wireless signal.

 

Have you recently moved your device (PC, laptop, iPad, etc)?

If the device is too far away from the wireless modem or router, this can cause a poor signal or a slow wireless connection. Move the device closer to the wireless access point to gain a stronger signal. Try to limit the number of walls between your computing device and wireless access point to 1 or 2 walls at most. Another option to consider is to install a Wi-Fi signal extender or mesh network (a newer and popular form of Wi-Fi signal extension technology).

 

Why does my Wi-Fi run slowly or lose connection?

Every single home has wireless interference. Interference sometimes originates from outside the home. This can cause issues maintaining a connection to the wireless network and can also affect the speed of the wireless connection. Wireless performance cannot be guaranteed due to the many variables in homes that can affect wireless connections.

If the computers connected with Ethernet are working well, but the Wi-Fi devices are not, then the issue may be wireless signal interference. While there are many variables that can cause this, there are some basic troubleshooting steps to improve the Wi-Fi signal:

  • Is the wireless signal traveling through walls?
    Some walls cause interference more than others. For example, walls made of steel will cause significant interference, while walls containing plumbing or electrical wiring inside will cause some interference.

  • Are there other wireless technologies in the home?
    Devices that utilize Radio Frequency (RF) can impact wireless signal in your home. Please make sure all devices that use wireless frequency, as well as radio frequency, are positioned away from the router as much as possible.

  • Which frequency is the router using?
    In most cases, your Sparklight provided modem is dual-band, meaning your modem automatically switches between 2.4 GHz and 5 GHz. In general, most routers and wireless devices are using 2.4 GHz. If troubleshooting EMI is not producing results, try switching the network your device is connected to. If you have a dual-band modem provided by Sparklight, you should have two wireless networks you can connect to. Test your speeds on both networks to see which provides the strongest, fastest connection. Typically, the 5Ghz network will produce faster speeds closer to the modem. It is helpful to use when surrounded by other wireless networks. Keep in mind that the 5Ghz network's wifi range is shorter than the 2.4 GHz network, but is faster. Whereas the 2.4 GHz network is typically slightly slower but has a longer range. 

  • What security standard should I be using for my home?
    Devices manufactured after 2006 should be configured to use WPA2-AES. This is the most secure option. It uses WPA2, the latest Wi-Fi encryption standard, and the latest AES encryption protocol. On some devices, it will offer the options “WPA2” or “WPA2-PSK”. It is OK to choose either.

 

Limit bandwidth intensive applications

Do you use file-sharing apps, or have several household members who stream high-definition video or video games at the same time? Limit file-sharing programs like BitTorrent, which demand large amounts of data, and multiple data intensive streaming services like games and HD video, which can slow internet connection speeds for the rest of the household.

Ensure firewalls are configured correctly

Firewalls monitor all network traffic on your computer. A restrictive firewall can slow internet speeds. If you suspect a firewall is restricting internet access, resetting your firewall to its default settings is recommended to potentially improve Wi-Fi transmission speed.

Check for Slow Devices

Older Wi-Fi devices could slow down your whole network. Older devices use slower Wi-Fi transmission speeds and can slow down your network. If possible, try to replace older devices or disable their Wi-Fi connection. This will allow the best possible speed for the rest of your Internet-connected computers and devices.

 

 

If all else fails, it may help to reboot

Reboot your cable modem or phone modem:

  • This step usually is necessary to re-establish a connection after a recent issue. Instructions can be found here. 
  • It is a healthy practice to occasionally reboot your cable modem to refresh its internet connection.

Reboot your router (if applicable):

  • After rebooting your cable modem in the step above, it may be necessary to also reboot the router. Unplug the power from the router for 5 seconds, and plug it back in. It should take about 30 seconds to reboot.

Reboot your computing device:

  • This step can resolve a wide variety of issues including re-establishing a connection to your internet service and installing new hardware and network drivers.

 

 

Related Topics:

Internet Outage?

Sours: https://support.sparklight.com/hc/en-us/articles/115010184927-Wireless-and-WiFi-Connection-Issues
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Internet Speed Test

Does Sparklight offer an authorized speed test?
Sparklight offers an authorized speed test through your Customer Portal. This tool will show your current download and upload speeds – both within your community and across the internet.
What is a speed test?
A speed test is a diagnostic tool that can be used to display your Internet connection speed.
What is Internet Connection Speed?
Internet Connection Speed refers to how fast you can navigate the Internet and is typically shown in Mbps. This is important as every function performed on the internet requires information to be passed back and forth between your PC and the internet. Higher speeds result in a faster internet experience.
Why should I use the Sparklight speed test instead of others available on the internet?
The speed test offered by Sparklight is powered by Ookla and is a diagnostic tool designed and built specifically for your Sparklight high-speed internet connection. This tool assists our technicians with troubleshooting any service issues you may experience. We also perform two tests on your internet connection, one to test your speed in your community and a second to test your speed across the internet. Various other speed test sites measure the speed of service between your house and their servers, which could be located anywhere nationally. In most cases, you will see reduced speeds when going across the internet to other speed test sites as compared to the results displayed for the Sparklight test.
When and why would I run a speed test?
A speed test can be run at any time to view your current internet connection speed. We suggest running the tool to assist in troubleshooting slow connectivity. Many factors can contribute to slow connectivity. Using the Sparklight authorized speed test as a diagnostic tool can help you identify a possible connection issue.
How can I run the Sparklight authorized speed test?
  1. Log in to your Customer Portal.
  2. Click the ‘Services’ tab on the top navigation bar.
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  3. Find the section labeled ‘Quick Links’ and click ‘Check Internet Speed’.
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  4. You can also click “Check Speed” in the “Internet Speed Tile”
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  5. On the next page, click ‘Go’ to perform your speed test. The results will appear after the speed test completes.

What should I do if I see slow speeds on my test?
Here are some troubleshooting steps you can perform:
  1. Make sure no other applications are running on your PC.
  2. Verify that your PC is the only PC using your internet connection.
  3. If you have a router, switch, or hub connected between your PC and the cable modem you can bypass the device and connect your PC straight to your cable modem.
  4. With the above steps completed, run the speed test again. NOTE: More information about slow internet speeds and troubleshooting WiFi signals can be found in THIS support article.
I'm getting 90 Mbps and my plan is 100 Mbps. Do I have a problem?
Most likely, not. There are many factors, including the performance of your PC, that can affect overall speed. Many customers can see speeds that are slightly lower or higher than their plan. If you are close to the speed listed on your plan, the internet connection is OK.
When I run the test on a wireless connection, I get slow speeds. Why is this?
There are several factors that can cause wireless internet to perform poorly even though the speed to the modem is fine. Sparklight does not guarantee connection speeds over wireless. If possible, you should always run the speed test from a PC that is connected directly to your modem with an Ethernet cable using our speed test tool. If you have slow speed on a wireless connection, but a speed test on a wired connection performs normally, see the article Wireless & WiFi Connectionfor more assistance. 
Sours: https://support.sparklight.com/hc/en-us/articles/115010349927-Internet-Speed-Test
Sparklight Business High Speed Internet - now up to 1G

Providing our customers with fast, reliable service is important to us. From time to time, however, you may experience a slow internet connection. Listed below are some of the most common reasons for slow speeds and steps to that may help you resolve any issues and restore your connection to optimal performance. 

 

Try This First 

  • Read the article entitled My Internet Is Not Working.

  • Test WiFi as a potential source of the problem: To determine if your WiFi device may be causing slow internet speeds, directly connect your device to the cable modem with an ethernet cable. Test browsing speeds with the same browser and frequently visited website(s) as you normally would. If internet speed seems slow, your WiFi network is most likely not an issue. If you notice speeds are improved, the WiFi network may be affecting internet speeds. Refer to the next bullet point below to further resolve the issue.

  • Slow WiFi: Please reference the support article on Troubleshooting Wireless Internet if your WiFi network is suspected to be an issue.

  • Run a speed test:  on a device connected with an ethernet cable directly to the cable modem. This will determine if the slow speeds are the result of Sparklight's network or another factor outside of the network. If the speeds match or are close to the subscribed speeds, then Sparklight's network and equipment are functioning properly. If the speeds are substantially less than the subscribed speeds, please call our 24/7 Technical Care Center 877-692-2253 for further assistance.

  • There may be a system outage in your area. To check if there is an outage in your area, please call 877-692-2253 and follow the prompts to check for service outages in your area. If there is a temporary service outage in your area, you will hear an announcement regarding current outages.

    Did you know you can sign up to receive text message alerts if there is an outage impacting services in your area? Learn more.


I’ve tried the first two steps but my internet is still slow. Can other factors impact speeds?

There could be several reasons your internet seems slow. Potential reasons include:

  • Your device is low on system memory (RAM). Close any programs not in use to increase your computer’s performance. You may also consider upgrading to more RAM in your computing device.

  • Virus/Malware software is blocking internet access. Just like firewall software, virus/malware software monitors all network traffic to intercept harmful programs and applications. Sparklight does not provide virus/malware software. Virus/malware software can be purchased from reputable big box or online stores. Popular virus/malware software developers include McAfee™, Norton™, Kaspersky™, Bitdefender™ and Trend Micro™.

  • Avoid use of file-sharing apps or having several household members stream high-definition video or video games at the same time. Limit applications that demand large amounts of data and multiple data-intensive streaming services like games and HD video, which can slow internet connection speeds for the rest of the household.

 

My connection is good - Why do certain websites load slowly?

There could be several reasons certain websites take longer to load than others. Potential reasons include:

  • The page could contain many high-resolution graphics, pictures or videos.

  • Animation or auto-loading media like music or videos could cause a website to load slowly.

  • The host server may be affected by too many users during peak usage periods.

  • Routers on the internet: Typically, information passes through several routers to deliver webpage information from the host to your device. If any of the routers have trouble pointing the information, it can slow the delivery of webpage information to your device.

 

Your device(s) may be low on system memory (RAM)

Particularly for Windows™-based PCs, be sure to close any programs not in use to release the RAM for other applications and increase your device’s performance. RAM is also used to manage other system utilities (CPU, disk swap files and GPU). If those resources are consuming a large amount of the available RAM, internet and website access speeds can be affected. The MS-Windows® task manager can be opened by pressing ctrl+shift+esc simultaneously. It provides sufficient detail about running processes and apps, and the RAM resources they are using. You may also consider upgrading to more RAM in your computing device.

Some devices like smart TVs and streaming boxes will continue running apps in the background that can impact performance. Sometimes, simply rebooting the device will clear temporary RAM usage and speed performance.

 

If all else fails, it may help to reboot

Reboot your cable modem or phone modem:

  • This step usually is necessary to re-establish a connection after a recent problem. Instructions can be found here.
  • It is a healthy practice to occasionally reboot your cable modem to refresh its internet connection.

Reboot your router (if applicable):

  • After rebooting your cable modem in the step above, it may be necessary to reboot the router. Unplug the power from the router for 5 seconds, and plug it back in. It should take about 30 seconds to reboot.

Reboot your computer:

  • This step can resolve a wide variety of issues including re-establishing a connection to your internet service and install new hardware and network drivers.

 

 

Related Topics:

Internet Outage?

Sours: https://support.sparklight.com/hc/en-us/articles/115009321108-Slow-Internet-Service

Slow internet sparklight

cable one slow internet

Nothing compares to the level of irritation caused by the slow speed of the internet. Imagine you’re treading on thin ice with submitting your assignment right before your deadline but your internet’s slow speed makes it impossible for you to do so.

The assignment file takes forever to upload and your deadline goes off till you make it that far. Now it’s all useless because you won’t be getting any numbers. Similarly with filling an online application form or paying a bill which was due until the last moment. How can you stop being in one such situation? Well, it’s simple. Read on to solve your Cable One slow internet issues.

How To Fix Cable One Slow Internet

We have prepared a list of tips and instructions that will help you get your Cable One slow internet fixed at home.

1) Sparklight Speed Test

The first thing that you should do is you should take a Sparklight (Cable One) speed test. A speed test can be run on your computer or smartphone which is directly connected to your internet router or modem with the help of an Ethernet cable. The speed test determines that if your internet speeds are currently living up to the mark as promised in your submission plan or not.

2)Restart Your Routing Device

You just need to follow the following easy steps to quickly fix your slow internet issue by restarting your router.

Step 1: Turn off your internet modem and unplug it from the outlet.

Step 2: Cut out all of its power sources including its batteries. Remove them properly.

Step 3: Wait for more or less 10 seconds while the power is cut.

Step 4: Make sure that its coaxial cable is finger tight on both ends

Step 5: Now, replug the modem and bring back its power sources.

Step 6: Wait for a few minutes, at least one.

Step 7: Now restart your routing device.

Note: Also make sure to reboot your device in case if the issue is with your computer and not the modem.

After going through all these steps, you can run a speed test again to check if your internet speed issue is fixed.

3) Router Positioning Issues

Your internet router is also recommended to be placed somewhere high off the ground. It is generally preferable to place it at least about three to five feet high above the ground. It tends to work better when placed at some higher position above than the devices connected to provide a better working speed of internet connection.

Your home Wi-Gi router should also be stationed in an open area. This way, the signals don’t have to face many physical barriers of the house such as your household stuff and other things.

Concrete or Steel walls, Plaster, and Plastic are things that can cause major interference in signal transduction of your internet. That’s because walls contain wiring, plumbing, and other materials that cause interference when internet signals are being transmitted.

4) Electromagnetic Interference

Your routing device should also be placed far apart from all the other electronic devices in your home. If you have a home theater or some other electrical equipment like that, you should place the router in a different separate room. No matter if the electronic appliances are bigger or smaller but they continuously emit electromagnetic rays which are highly effective and cause signal interference. This includes all those electric devices that are being used in every other home such as wireless baby monitors, play stations, cordless phones, Wi-Fi cleaners, wireless headphones, DVD player, etc.

5) Over Crowded Network

Other than all the things causing interference from inside your house, the overcrowded network, slowing your internet speed, is a culprit from outside. It could be your neighbors and the people who live in your local area. It is a common issue that the network sometimes become overcrowded with people and your internet loses its speed.

What you can do to avoid being a part of this hustle-bustle is you can change to a different network channel and get better speeds. For that, you should know that most routing devices like modems and routers use 2.4 GHz. But you can change it in your router’s settings and adjust them to use 5 GHz.

Categories Internet Access, Internet Service ProviderSours: https://internet-access-guide.com/cable-one-slow-internet/
Why my internet is so bad for?

By the way, Sparklight is cable internet, so you won’t find any fantastically fast upload speeds here. But most of us won’t need to worry about upload speeds–unless you’re posting large files, like photos or videos, online. (If you are, we recommend one of these fiber internet providers.)

What Sparklight internet speed is right for you?

If you’re a family of streamers, a condo full of gamers, or even a one-person, work-crushing machine, there’s a Sparklight download speed for you.

But for anyone who doesn’t spend most of their time online or doesn’t live in a home jam-packed with security devices and laptops, you should check for internet plans with slower download speeds that’ll likely cost you much less than Sparklight’s cheapest plan.

We think most home offices can get away with Sparklight’s 200 and 300 Mbps plans. But if you find yourself downloading and uploading PowerPoints, PDFs, and other large files often, the 1,000 Mbps plan may be more your speed.

Sours: https://www.reviews.org/internet-service/sparklight-internet-review/

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